<< HOME

FAQ

Frequently Asked Questions

           How can I order from this website?

        What methods of payment can I use?

        What are the shipping and handling charges?

        When will my order arrive?

        What if I want to return or exchange something?

        What is your policy on sale prices.

        What is your Privacy Policy.

        I can't find an answer to my question. How can I contact you?

Q. How can I order from this website?

Back to top

    To order from us you can:

  • Use our online shopping cart system and our SECURE payment system
    You will be transferred to a secure site (https://) before being asked
    for any sensitive payment information.
     
  • Call in your order toll-free to 1-215-355-3002
    (9am - 5pm Sunday through Saturday -- Eastern Time)
    After hour messages returned the following morning.
     
  • Email your order to orders@BerneseDogGifts.com
  • Fax your order to 215-355-3002
  • Mail it to us. Our mailing address is:

Dog Sign Shop
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Back to top

Q. What methods of payment can I use?

Back to top

        BerneseDogGifts.com gladly accepts the following payment types:

  •     Money Order / Personal Check
  •     Credit Card
    • We accept Visa • MasterCard • Discover • American Express
  •     PayPal
    • May be selected during checkout using our secure shopping cart.

Back to top

Q. What are the shipping and handling charges?

Back to top

Order Totals over $50.00 FREE USPS First Class Mail (US Only)
   
   USPS $00.01 to $12.99 $3.95
   USPS $13.00 to $24.99 $5.95
   USPS $25.00 to $37.99 $6.95
   USPS $38.00 to $49.99 $7.95
   
   UPS / Fedex 3-Day Select Call / E-Mail for Quote (215-355-3002)
   UPS / Fedex 2nd Day Air Call / E-Mail for Quote (215-355-3002)
   UPS / Fedex Overnight Call / E-Mail for Quote (215-355-3002)
   
   Canada / Mexico under $50.00 $7.95
   Canada / Mexico over   $50.00 $12.95
   Canada / Mexico over   $75.00 Call / E-Mail for Quote (215-355-3002)
   
   International Shipping under $50.00 $12.95
   International Shipping over   $50.00 $19.95
   International Shipping over   $99.99 Call / E-Mail for Quote (215-355-3002)
   

Back to top

Q. When will my order arrive?

Back to top

  •  Orders are typically in transit within 24 to 48 hours.  If you select Standard Shipping for U.S. shipments, you can expect to receive your order at your front door 4 to 7 days after you place your order.
  • Orders shipped 3-Day or 2nd Day Air will arrive faster than the times shown above.      

Back to top

Q. What if I want to return or exchange my moccasins?

Back to top

  •  We offer a 30 day money-back / exchange guarantee on all items we offer. If you are not fully satisfied with your item(s), please return them to our address at:

Dog Sign Shop
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

  • Please include your invoice number and the product number, and briefly tell us why you are returning it. 

Back to top

Q. What is your policy on sale prices?

Back to top

  • Sale prices, discounts and product giveaways unless stated otherwise are available online only. Prior online sales excluded

Back to top

Q. What is your Privacy Policy?

Back to top

  • We at BerneseDogGifts.com have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

 

  • User Information

Our site uses forms which require users to give us contact information
(like their email address). We collect this information for internal use only and do not release this information to any other party other than those who require it for products we sell under license.  In those cases, the companies we provide the information to agree to protect the confidentiality of user information with the same care that we do.

In no cases does credit card information leave our offices.  All credit card records received by phone, fax or mail are destroyed by a security shredder after the retention period required by the bank. Online charge orders are destroyed immediately upon approval of order and will need to be resubmitted for re-orders, or in the event a problem should occur.

We offer a SECURE and NON-SECURE order form.   The secure form uses a secure socket layer (SSL) to ensure that your information is received only by us.  The non-secure form is provided for those who are unable to use the secure form. 

  • Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information.  We collect information such as browser and version, screen resolution, operating system, and domain to help us better design our site and to better serve our guests.

  • External links

This site contains links to other sites. BerneseDogGifts.com is not responsible for the privacy practices or the content of such Web sites.

  • Security

We at BerneseDogGifts.com have security measures in place to protect the loss, misuse and alteration of the information under our control.

  • Data Quality/Access

This site gives users the following options for changing and modifying information previously provided:

You can send email to privacy@BerneseDogGifts.com

  • Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:

Dog Sign Shop
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.

Back to top

Q. I can't find an answer to my question. How can I contact you?

Back to top

  • If you have any questions about the privacy statement, the practices of this site, or your dealings with this Web site, you can contact us by email at:

          info@DogGiftSales.com

  • Our address is:

Dog Sign Shop
1135 Crescent Ave.
Feasterville-Trevose, PA 19053
U.S.A.
  • Call us anytime between 9AM and 5PM Standard Eastern Time at:

          1-800-658-6855

Back to top

 

Copyright 2016 PCSCP, Inc.